About fixed line services

Under the Competition and Consumer Act 2010 (CCA), the ACCC is able to declare and make final access determinations for listed carriage services if it considers it is in the long term interests of end users for it to do so.

Declared services

The ACCC has at various stages decided to declare a number of services provided over the fixed line copper network. This has allowed other companies (known as access seekers) to use the network and provide telecommunications services to end users. Under the CCA, the ACCC is required to regularly review these services to determine if both regulation and the terms and conditions are still appropriate.

The ACCC regulates seven fixed line services:

  • unconditioned local loop service (ULLS)
  • line sharing service (LSS)
  • public switched telephone network originating access (PSTN OA)
  • public switched telephone network terminating access (PSTN TA)
  • wholesale line rental (WLR)
  • local carriage service (LCS)
  • wholesale ADSL.

Fixed services review

The Fixed Services Review includes:

Declaration inquiries

Telecommunications access declarations

Access determinations

Telecommunications access determinations

Consumer friendly fact sheets

We publish consumer fact sheets for telecommunications services that describe how the ACCC sets rules for the supply of telecommunications services.

Arbitration determinations

The Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Act 2010 (CACS Act) removed the access dispute provisions from the Trade Practices Act 1974 (TPA) from 1 January 2011. The transitional provisions of the CACS Act provided that a party could still notify an access dispute to the ACCC in relation to a declared service until a final access determination was made in relation to the declared service. 

Arbitration determinations that were published by the ACCC, pursuant to the access dispute provisions and in relation to the fixed line services can be found on the public register:

More information

ACCC communications group