Broadband 'speed' claims - information papers

Industry guidance & review23 May 2019

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

The guidance followed extensive consultation with network providers, retailers and consumer representatives and builds on the six principles that the ACCC published in February.

The ACCC published its Report on effectiveness of broadband speed claims guidance and consultation on further enhancement in November 2018 and sought input on updating the guidance. The report outlined recent market developments and proposed enhancements to the guidance, including extending aspects of the guidance to services provided over fixed wireless networks, and contained questions for consultation.

On 23 May 2019, the ACCC published updated guidance.

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

23 May 2019

The guidance, which replaces the August 2017 version, has been updated to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

The ACCC has compiled a Consultation report on updating the guidance to provide a summary of key aspects of the submissions received in response to the consultation and the position that the ACCC has adopted in its revised Broadband Speed Claims – Industry guidance published in May 2019.

The reports and submissions can be viewed below.

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