Broadband speed claims industry guidance

Industry guidance & 2020 review29 October 2020

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

The guidance followed extensive consultation with network providers, retailers and consumer representatives and builds on the six principles that the ACCC published in February 2017.

On 23 May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

The guidance was reviewed again in July 2020 via a consultation following the introduction of products with higher maximum download and upload wholesale access speeds, as these had gained increased prominence in the market.

The ACCC published a report on the consultation in October 2020 along with updated guidance which superseded the earlier versions.

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.
29 Oct 2020

The consultation paper, report and submissions can be viewed below.

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