On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.
The guidance followed extensive consultation with network providers, retailers and consumer representatives and builds on the six principles that the ACCC published in February 2017.
On 23 May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.
The guidance was reviewed again in July 2020 via a consultation following the introduction of products with higher maximum download and upload wholesale access speeds, as these had gained increased prominence in the market.
The ACCC published a report on the consultation in October 2020 along with updated guidance which superseded the earlier versions.
The consultation paper, report and submissions can be viewed below.
Consultation paper
| Document title | Published date |
|---|---|
| Consultation paper - further enhancements to the Broadband Speed Claims Industry Guidance - July 2020 ( PDF 421.11 KB ) | 29 July 2020 |
Report
| Document title | Published date |
|---|---|
| Broadband Speed Claims Industry Guidance - consultation report on updating the guidance - October 2020 ( PDF 217.21 KB ) | 29 October 2020 |