Service quality and network performance record keeping rule for superfast broadband networks

Project overview

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The ACCC is proposing to develop a new record keeping rule (RKR) to collect service quality and network performance information from NBN Co and in the future other superfast broadband network providers.

The focus of the record keeping rule is to collect service quality and network performance information to assist the ACCC in identifying service issues affecting broadband customers and providing greater transparency through public reporting of this information.

This initiative follows several recent ACCC review and consultation processes that raised issues regarding the transparency of NBN Co’s service quality and network performance and that of Superfast Broadband Access Service (SBAS) providers.

We have commenced public consultation on the development of a record keeping rule through the release of a consultation paper.

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