Travel & accommodation - an industry guide to the Australian Consumer Law

This guide provides information on the ACL for travel and accommodation businesses.

It covers key aspects of the law such as refunds and cancellations, focusing on issues where:

  • industry bodies have requested more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

Note: This guide is not not legal advice or a definitive list of situations where the ACL applies.