The franchisee manual

Changes to the Franchising Code

The Franchising Code has been amended, with many of the changes commencing on 1 July 2021. The information in this publication has not yet been updated to reflect these changes.

This manual helps franchisees and prospective franchisees understand their rights and responsibilities under the Franchising Code of Conduct.

The manual will help you to understand:

  • the steps you should take before choosing a franchise
  • how to research and verify information provided to you about a franchise opportunity
  • your rights and responsibilities under a franchise agreement
  • what to do if there is a dispute with a franchisor.

Note: the manual does not contain information on amendments to the Code for new vehicle dealership agreements. The amendments were introduced on 1 June 2020 and can be accessed at the Federal Register of Legislation.