The franchisee manual

This manual helps franchisees and prospective franchisees understand their rights and responsibilities under the Franchising Code of Conduct.

The manual will help you to understand:

• the steps you should take before choosing a franchise
• how to research and verify information provided to you about a franchise opportunity
• your rights and responsibilities under a franchise agreement
• what to do if there is a dispute with a franchisor.

Note: the manual does not contain information on amendments to the Code for new vehicle dealership agreements. The amendments were introduced on 1 June 2020 and can be accessed at the Federal Register of Legislation.