The franchisee manual

This manual is designed to help franchisees and prospective franchisees to understand their rights and responsibilities under the new Franchising Code of Conduct, which commences on 1 January 2015.

The manual will help you to understand:

• the steps you should take before choosing a franchise
• how to research and verify information provided to you about a franchise opportunity
• your rights and responsibilities under a franchise agreement
• what to do if there is a dispute with a franchisor.