Managing energy services at home

This publication contains a range of information to help energy customers and consumer caseworkers in their dealings with energy retailers.

It provides information on:

  • comparing energy offers
  • energy customer’s rights, protections and responsibilities under the National Energy Retail Law and Rules (Retail Law) and the Australian Consumer Law (ACL)
  • help available to customers who are having difficulty paying their energy bills
  • resolving disputes with energy retailers.