Fair trading in the rental car sector

Dealing fairly and honestly with consumers helps ensure you have satisfied customers who will return to your business and are happy to recommend it to others.

This guide sets out your obligations under the Australian Consumer Law and provides suggestions and further information on how to avoid breaching any of your obligations.

The car rental industry plays an important role in the Australian economy. It is a vital part of the travel and tourism sectors and impacts on wider areas of commerce.

As many consumers renting cars are tourists and holidaymakers looking to rent a vehicle quickly and simply, it is essential they are provided with upfront and accurate information so they can make informed decisions.

 

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