Electrical & whitegoods - an industry guide to the Australian Consumer Law

This guide provides information on the ACL for electrical and whitegoods businesses.

It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where:

  • industry bodies have requested more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

Most of the information in this guide is intended for retailers; however, some sections also deal with manufacturers' or importers' obligations.

Note: This guide is not legal advice or a definitive list of situations where the ACL applies.