Consumer vulnerability: A business guide to the Australian Consumer Law

This publication is designed to help businesses understand their key responsibilities under the Australian Consumer Law and how to engage with consumers experiencing vulnerability.

This publication provides:

  • businesses a contemporary perspective on consumer vulnerability
  • an outline of key Australian Consumer Law obligations
  • recent ACCC case studies
  • a self assessment tool for businesses to identify areas for improvement.

This publication was formerly known as Business snapshot Don't take advantage of disadvantage: A compliance guide for businesses dealing with disadvantaged or vulnerable consumers.