This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.
When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.
The guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.
The ACCC has developed this guide to assist operators and suppliers when making decisions about all aspects of comparator services, including in advertising and marketing.
In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.
It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.
This guide provides information on the Australian Consumer Law for travel and accommodation businesses. It covers key aspects of the law such as refunds and cancellations.
This guide provides information on the Australian Consumer Law for car rental businesses. It covers key aspects of the law such as contract terms, deposits and refunds.
This guide provides information on the Australian Consumer Law for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs.
This guide provides information on the Australian Consumer Law for businesses that provide personal services — for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning. It covers key aspects of the law such as sales tactics, deposits and refunds.
