When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. You have the same rights when you buy home care goods or services, or receive them through a government-funded Home Care Package.
In December 2017, the ACCC released its final report for the new car retailing industry market study. The final report details the ACCC’s findings from almost 18 months of investigation, consultation and research.
The ACCC preliminary report into the electricity market highlights significant concerns about the operation of the National Electricity Market, which is leading to serious problems with affordability for consumers and businesses.
This fact sheet provides an overview of what energy customers should know about their energy service, including: how to find a good deal on Energy Made Easy, the rules governing energy salespeople, and how to deal with problems on your bill. The fact sheet is available in 12 languages.