This report contains observations about the key consumer and fair trading issues arising from COVID-19. It also details the activities conducted by the ACCC to assist consumers and businesses deal with the immediate impacts of the pandemic, as well as providing insights into the work being undertaken to address the long-term effects of COVID-19.
These guidelines set out how the ACCC will interpret Part XICA of the Competition and Consumer Act 2010 (Cth) (CCA) and they explain the general approach the ACCC will take in investigating alleged contraventions of Part XICA. They include a number of examples of the types of conduct that the ACCC considers are likely or unlikely to contravene Part XICA.
This document supplements the ACCC immunity and cooperation policy for cartel conduct – October 2019. The frequently asked questions may be amended from time to time to address issues that may arise in the application of the policy.
This policy sets out the ACCC’s approach to applications for immunity from proceedings initiated or authorised by the ACCC or the Office of the Commonwealth Director of Public Prosecutions (CDPP) in relation to cartel conduct, and how cooperation provided to the ACCC by cartel participants will be recognised.
The ACCC preliminary report into the electricity market highlights significant concerns about the operation of the National Electricity Market, which is leading to serious problems with affordability for consumers and businesses.
This fact sheet provides an overview of what energy customers should know about their energy service, including: how to find a good deal on Energy Made Easy, the rules governing energy salespeople, and how to deal with problems on your bill. The fact sheet is available in 12 languages.