This report contains observations about the key consumer and fair trading issues arising from COVID-19. It also details the activities conducted by the ACCC to assist consumers and businesses deal with the immediate impacts of the pandemic, as well as providing insights into the work being undertaken to address the long-term effects of COVID-19.
These guidelines set out how the ACCC will interpret Part XICA of the Competition and Consumer Act 2010 (Cth) (CCA) and they explain the general approach the ACCC will take in investigating alleged contraventions of Part XICA. They include a number of examples of the types of conduct that the ACCC considers are likely or unlikely to contravene Part XICA.
The ACCC preliminary report into the electricity market highlights significant concerns about the operation of the National Electricity Market, which is leading to serious problems with affordability for consumers and businesses.
This fact sheet provides an overview of what energy customers should know about their energy service, including: how to find a good deal on Energy Made Easy, the rules governing energy salespeople, and how to deal with problems on your bill. The fact sheet is available in 12 languages.
Pursuant to sections 60CA(5) and 60FD(11) of the Competition and Consumer Act 2010, the ACCC is required to report to Parliament on penalties payable by entities that contravened the prohibition against price exploitation and failed to pass through all of their cost savings attributable to the carbon tax repeal, and compliance by all entities with the requirement to provide carbon tax removal substantiation statements.
Under section 60J of the Competition and Consumer Act 2010 (CCA), the ACCC is required to report to the Hon. Bruce Billson MP, Minister for Small Business, on its operations relating to the carbon tax price reduction obligation. This report covers the work of the ACCC during the March 2015 quarter.