Skip to Content Skip to Sitemap
  • Home
  • Consumers
      • Buying products and services
        • Buying online
        • Consumer rights and guarantees
        • Contracts
        • Payment methods
        • Receipts, bills, proof of purchase
        • Warranties
        • Buying parallel imports
        • Buying tickets to events
        • Not receiving products or services that are paid for
        • Receiving unrequested products or services
        • Telemarketing and door-to-door sales
        • Unfair business practices
      • Pricing
        • Card surcharges
        • Price displays
        • Setting prices: what's allowed
        • Unit prices for groceries
      • Problem with a product or service you bought
        • Repair, replace, refund, cancel
        • Repair notices
        • Claiming compensation
        • Contacting a business to fix a problem
        • Where to go for consumer help
      • Advertising and promotions
        • Cash back offers, gifts and prizes
        • Country of origin claims
        • Customer loyalty schemes
        • False or misleading claims
        • Gift cards and discount vouchers
        • Online product and service reviews
        • Organic claims
        • Social media promotions
      • Debt
        • What debt collectors can and can't do
        • Disputing a debt
        • Help when you're in debt
      • Protecting yourself
        • Product safety
        • Scams
        • Checking a business is genuine
        • When a business goes bust
        • Internet banking
        • Unauthorised transfer of phone or internet services
      • Petrol and fuel
        • What affects fuel prices
        • Petrol price cycles in major cities
        • Fuel prices in regional locations
        • Ethanol and other biofuels
      • Telecommunications and internet
        • Broadband speeds
        • Broadband performance data
        • Choosing a mobile phone service
        • Keeping mobile service costs down
        • Problems with your mobile service
        • Unauthorised transfer of phone or internet services
      • Consumer products and activities
        • Buying a new caravan
        • Buying or renting a car
        • Electricity prices and plans
        • Energy bills
        • Flight delays and cancellations
        • Foreign currency and money exchange
        • Funeral services
        • Petrol and fuel
        • Private health insurance
        • Real estate
        • Solar power
        • Retirement homes
        • Telcos and internet
        • COVID-19 information for consumers
  • Business
      • Selling products and services
        • Consumer rights and guarantees
        • Contracts
        • Payment methods
        • Product safety responsibilities
        • Selling parallel imports
        • Selling tickets to events
        • Supplying products or services that are paid for
        • Supplying unrequested products or services
        • Telemarketing and door-to-door sales
        • Unfair business practices
        • Warranties
        • Selling online
      • Pricing
        • Card surcharges
        • Price displays
        • Setting prices: what's allowed
        • Unit pricing
      • Business operations and costs
        • Broadband speeds
        • Debt collection rules
        • Debt help
        • Scams
        • Make a complaint as a business
        • COVID-19 information for business
      • Problem with a product or service you sold
        • Repair, replace, refund, cancel
        • Repair notices
        • Compensation claims
      • Advertising and promotions
        • Cash back offers, gifts and prizes
        • Country of origin claims
        • Customer loyalty schemes
        • False or misleading claims
        • Gift cards and discount vouchers
        • Online product and service reviews
        • Social media promotions
      • Associations and professional services
        • Competing fairly in professional services
        • Industry associations
        • Professional associations
        • Medical professionals
      • Competition
        • Competition and anti-competitive behaviour
        • Cartels
        • Collective bargaining and collective boycotts
        • Cooperation among businesses
        • Exclusive dealing
        • Minimum resale prices
        • Misuse of market power
        • Exemptions
      • Mergers
        • About mergers
        • Informal merger reviews
        • Merger authorisations
      • Exemptions
        • About exemptions
        • Authorisation
        • Notification
        • Class exemption
        • Export agreement exemption
        • Certification trade marks
        • Gas price cap exemption
      • Industry codes
        • Dairy Code of Conduct
        • Electricity Retail Code
        • Food and Grocery Code of Conduct
        • Franchising Code of Conduct
        • Horticulture Code of Conduct
        • Oil Code of Conduct
        • Sugar Code of Conduct
        • Wheat Port Code of Conduct
        • Unit Pricing Code
        • Industry code compliance checks
        • Industry-led codes
      • Compliance and enforcement
        • Fines and penalties
        • Implementing a business compliance program
        • Industry code compliance checks
        • Claims of legal professional privilege
  • Regulated infrastructure
      • About regulated infrastructure
        • Our role in regulated infrastructure
        • Access to infrastructure services
        • Regulatory projects
        • Regulatory resources
      • Airlines and airports
        • Airport and aviation price notification
        • Airport monitoring
        • Domestic airline monitoring
      • Energy
        • Electricity market misconduct regulation
        • Electricity market monitoring inquiry 2018-25
        • Gas inquiry 2017-30
        • Gas price cap
      • Fuel and petrol
        • Fuel and petrol monitoring
      • Insurance
        • Insurance monitoring
      • Postal services
        • Postal services price notification and monitoring
      • Rail
        • Rail network access regulation
        • Interstate rail network access undertaking
        • Hunter Valley rail network access undertaking
      • Shipping and waterfront
        • Container stevedoring monitoring
        • International liner cargo shipping regulation
      • Telecommunications and internet
        • Telecommunications monitoring
        • Telecommunications industry record keeping and reporting rules
        • Copyright regulation
        • Digital radio access regulation
        • Internet interconnection regulation
        • Mobile services regulation
        • National Broadband Network (NBN) access regulation
        • Non-NBN fixed line services access regulation
        • Superfast fixed line broadband networks regulation
        • Transmission services and facility access regulation
        • Telstra's migration of fixed line services
        • Regional mobile infrastructure inquiry 2022-23
      • Water
        • Water regulation and monitoring
        • Water charge rules
        • Water market rules
        • Water trading
      • Wheat export
        • Wheat Port Code of Conduct
        • Bulk grain ports monitoring
        • Exemption from parts of the wheat port code
        • The development of bulk wheat exports regulation
  • Focus areas
      • Inquiries (ongoing)
        • Childcare inquiry
        • Digital platform services inquiry 2020-2025
        • Electricity market monitoring 2018-2025
        • Gas inquiry 2017-2025
        • Regional mobile infrastructure inquiry 2022-23
      • Inquiries (finalised)
        • Dairy inquiry
        • Digital advertising services inquiry
        • Digital platforms inquiry
        • Retail electricity pricing inquiry 2017-2018
        • Feminine hygiene products price monitoring
        • Foreign currency conversion services inquiry
        • Home loan price inquiry
        • Murray-Darling Basin water markets inquiry
        • Northern Australia insurance inquiry
        • Perishable agricultural goods inquiry
        • Residential mortgage products price inquiry
      • The Consumer Data Right
      • Digital platforms
        • News media bargaining code
        • Digital platform services inquiry 2020-25
        • Digital advertising services inquiry report
        • Digital platforms inquiry report
      • Motor vehicle information scheme (MVIS)
        • MVIS information for data providers, repairers and RTOs
      • Agriculture
      • Construction industry
      • Market studies
        • Finalised market studies
      • Information for...
        • Consumers with disability
        • Indigenous consumers
        • Small business
        • Non-English speaking background
        • Older Australians
  • Public registers
      • Mergers registers
        • Public Informal merger reviews
        • Merger authorisations register
        • Pre-November 2017 merger authorisations
      • Authorisations and notifications registers
        • Authorisations register
        • Collective bargaining notifications register
        • Exclusive dealing notifications register
        • Resale price maintenance notifications register
      • Undertakings registers
        • General undertakings register
        • Section 163 undertakings register
        • Section 87B undertakings register
        • Section 93AA undertakings register
      • Infringement notices
      • Class exemptions register
      • Certification Trade Marks register
      • Consumer data right exemptions register
      • Access to services registers
      • Telecommunications registers
      • Price notifications register
      • Shipping investigations register
      • Public warning notice register
      • Historical registers
      • Browse public registers
  • Media
      • Media releases
      • Updates
      • Speeches
      • Articles
      • Speaking invitations
      • Media Code of Conduct
      • Subscriptions
      • Video and audio
        • Consumer videos
      • Image library
  • Publications
      • Browse publications
      • Top 5 publications
      • ACCC and AER annual report
      • Serial publications
      • Ordering publications
      • Publications under review
  • About us
      • Australian Competition & Consumer Commission
        • About the ACCC
        • ACCC Chair & Commissioners
        • ACCC Commission & decision making
        • Our priorities
        • Freedom of Information requests
        • Governance and accountability
        • Legislation
        • Organisation structure
        • Service Charter
      • Careers
        • Current vacancies
        • Graduate opportunities
        • Working with us
      • Conferences and events
        • ACCC/AER Regulatory Conference
        • Bannerman Competition Lecture
        • ICN Merger Workshop 2020
        • National Consumer Congress
        • Ruby Hutchison Memorial Lecture
        • UniSA & ACCC Competition Law & Economics Workshop
      • Consultations and submissions
        • ACCC submissions
        • Online consultation hub
        • Mergers and Competition Exemptions consultations
        • Product safety consultation process
      • Consultative committees
      • International relations
        • Delegation requests
        • International forums and groups
        • Treaties & agreements
      • Tools & resources
        • ACCC Shopper app
        • CCA education programs
        • Energy Made Easy
        • Helping students be mobile savvy
        • Repair, replace, refund problem solver
        • Social media
      • Using our website
        • Short form privacy policy
        • ACCC/AER Privacy Policy
        • Accessibility
        • Disclaimer & copyright
        • Cookies, website analytics & other website information
  • Contact us
      • Contact the ACCC
      • Other helpful agencies
        • Industry ombudsmen and dispute resolution
        • Consumer protection agencies
        • Small claims tribunals
        • Other regulators & government agencies
  1. Home
  2. Publications
Listen

Browse publications

  • Back to Publications
Clear all filters

Date

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">2005</span> filter 2005 0

Topic

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Advertising</span> filter Advertising 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Carbon</span> filter Carbon 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Communications</span> filter Communications 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Franchising</span> filter Franchising 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Groceries</span> filter Groceries 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Mandatory standards</span> filter Mandatory standards 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Online shopping</span> filter Online shopping 0
  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Product Safety</span> filter Product Safety 0

Audience

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Industry</span> filter Industry 0

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print

Consumers

  • Buying products and services
  • Pricing
  • Problem with a product or service you bought
  • Advertising and promotions
  • Debt
  • Protecting yourself
  • Petrol and fuel
  • Telecommunications and internet
  • Consumer products and activities

Public registers

Business

  • Selling products and services
  • Pricing
  • Business operations and costs
  • Problem with a product or service you sold
  • Advertising and promotions
  • Associations and professional services
  • Competition
  • Mergers
  • Exemptions
  • Industry codes
  • Compliance and enforcement

Media

  • Media releases
  • Updates
  • Speeches
  • Articles
  • Speaking invitations
  • Media Code of Conduct
  • Subscriptions
  • Video and audio
  • Image library

Regulated infrastructure

  • About regulated infrastructure
  • Airlines and airports
  • Energy
  • Fuel and petrol
  • Insurance
  • Postal services
  • Rail
  • Shipping and waterfront
  • Telecommunications and internet
  • Water
  • Wheat export

Publications

  • Browse publications
  • Top 5 publications
  • ACCC and AER annual report
  • Serial publications
  • Ordering publications
  • Publications under review

Contact us

  • Contact the ACCC
  • Other helpful agencies

About us

  • Australian Competition & Consumer Commission
  • Careers
  • Conferences and events
  • Consultations and submissions
  • Consultative committees
  • International relations
  • Tools & resources
  • Using our website

Using our website

  • Short form privacy policy
  • ACCC/AER Privacy Policy
  • Accessibility
  • Disclaimer & copyright
  • Cookies, website analytics & other website information

Freedom of Information

  • Information Publication Scheme
  • FOI Disclosure Log

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print