The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
This report contains observations about the key consumer and fair trading issues arising from COVID-19. It also details the activities conducted by the ACCC to assist consumers and businesses deal with the immediate impacts of the pandemic, as well as providing insights into the work being undertaken to address the long-term effects of COVID-19.
When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. You have the same rights when you buy home care goods or services, or receive them through a government-funded Home Care Package.