Sort by DateRelevance Energy - What can I do if I have a complaint about my energy? If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it. 8 January 2013 Energy marketing - what are your rights? By law, energy retailers must comply with a number of specific rules when they market their offers to you. 8 January 2013 Are you having trouble paying your energy bill? Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship. 8 January 2013 Shopping around and changing your electricity or gas offer Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. 8 January 2013 About energy bills This factsheet explains some of the key drivers for increases in energy prices in Australia. 8 January 2013
