Sort by DateRelevance Managing energy services at home This publication contains a range of information to help energy customers and consumer caseworkers in their dealings with energy retailers. 16 July 2013 What can I do if I have a complaint: electricity or gas service If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it. 16 May 2013 Energy - What can I do if I have a complaint about my energy? If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it. 8 January 2013 Energy marketing - what are your rights? By law, energy retailers must comply with a number of specific rules when they market their offers to you. 8 January 2013 Are you having trouble paying your energy bill? Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship. 8 January 2013 Shopping around and changing your electricity or gas offer Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. 8 January 2013 About energy bills This factsheet explains some of the key drivers for increases in energy prices in Australia. 8 January 2013 Energy efficiency in the home This factsheet provides information on ways you can reduce the amount of energy you use in your home. 1 January 2013 Buying energy from an onseller This pamphlet explains your rights when you purchase energy from an onseller. 18 October 2012 Energy resellers - requirements and obligations This pamphlet outlines the types of exemptions available and your obligations and responsibilities as an exempt seller. 26 September 2012 « first ‹ previous 1 2 3 next › last »
