The ACCC preliminary report into the electricity market highlights significant concerns about the operation of the National Electricity Market, which is leading to serious problems with affordability for consumers and businesses.
The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
This fact sheet provides an overview of what energy customers should know about their energy service, including: how to find a good deal on Energy Made Easy, the rules governing energy salespeople, and how to deal with problems on your bill. The fact sheet is available in 12 languages.
This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.