This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.
In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.
It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.
This report summarises the major issues identified during information-gathering activities undertaken by both the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) in 2008.