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Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.
16 December 2020

Debt collection guideline for collectors & creditors

The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
16 December 2020

Regulatory Observer - issue 65

In this issue:

  • ACCC Chairman sets out failings of price monitoring
  • International regulatory round-up
  • Australian regulatory round-up.
26 November 2015

Regulatory Observer - issue 64

In this issue:

  • UK Government launches productivity plan
  • International regulatory round-up
  • Australian regulatory round-up
27 August 2015

Research into the Australian debt collection industry

This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.
21 May 2015

Regulatory Observer - issue 63

In this issue:

  • ACCC inquiry into Eastern and Southern Australian wholesale gas prices
  • International regulatory round-up
  • Australian regulatory round-up.
7 May 2015

Regulatory Observer - issue 62

In this issue:

  • UK Regulators Network publishes report on affordability
  • International regulatory round-up
  • Australian regulatory round-up.
19 March 2015

Regulatory Observer - issue 61

In this issue:

  • Australian Government releases Regulator Performance Framework
  • International regulatory round-up
  • Australian regulatory round-up.
27 November 2014

Regulatory Observer - issue 59

In this issue:

  • EPA proposes plan to reduce carbon pollution from US power plants
  • International regulatory round-up
  • Australian regulatory round-up
28 July 2014

Regulatory Observer - issue 56

In this issue:

  • Singapore regulator says mobile operators cannot block or restrict OTT services
  • International regulatory round-up
  • Australian regulatory round-up.
21 March 2014