The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
The national education campaign ‘Ladder safety matters’ encourages older Australian men to stop and think before they use a ladder. It’s often the split-second decision or risky shortcut that results in a fall.
This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.