This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.
The Trade Practices Act 1974 was renamed the Competition and Consumer Act 2010 and has gone through many reviews, but the original principles of promoting efficiency and competition and protecting consumers from unfair practices remain.
In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.
It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.
This bi-fold postcard was produced to raise awareness among secondary school students about their rights when buying goods and services under the consumer guarantee’s provisions contained in the Australian Consumer Law.