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Consumer guarantees - a guide for consumers

In this booklet you will find answers to some of the questions most commonly asked by consumers.
5 July 2021

Debt collection guideline for collectors & creditors

The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
13 April 2021

Consumers and unfair contract terms

As a consumer, you probably enter into a number of contracts every day, even if you don’t realise it.
1 April 2021

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.
16 December 2020

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.
12 April 2019

Country of origin claims and the Australian Consumer Law

This guide is designed to help businesses understand when they can safely make country of origin claims about their products.

22 March 2019

Vehicle jacks: supplier guide

This guide provides a summary of the legal requirements for supply of vehicle jacks.
19 October 2018

Care labelling for clothing and textile products: supplier guide

Provides an overview of the mandatory requirements for the care labelling of clothing and textile products for suppliers.
19 October 2018

Bunk beds: supplier guide

This guide provides a summary of the requirements for the supply of bunk beds.
19 October 2018

Just bought a new car?

If something goes wrong with your new car, you may be entitled to a remedy under the consumer guarantees as well as the manufacturer's warranty or any extended warranty you might have. 
3 September 2018