Browse publications

Unit pricing: a guide for grocery retailers

This guide explains what grocery retailers need to know about unit pricing, including
1 October 2021

Consumer guarantees - a guide for consumers

In this booklet you will find answers to some of the questions most commonly asked by consumers.
5 July 2021

Consumers and unfair contract terms

As a consumer, you probably enter into a number of contracts every day, even if you don’t realise it.
1 April 2021

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.
16 December 2020

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.
12 April 2019

Home care - a guide to your consumer rights

When you buy goods or services in Australia you have consumer rights under the Australian Consumer Law. You have the same rights when you buy home care goods or services, or receive them through a government-funded Home Care Package.
13 July 2018

Retail Electricity Pricing Inquiry Final Report Executive Summary

The Executive Summary of the Retail Electricity Pricing Inquiry Final Report.
11 July 2018

The National Energy Market

An overview of the decisions that have led to the current problems and proposed solutions to address them.
11 July 2018

Power to you

Whether shopping around for a new energy offer, dealing with salespeople or sorting out problems, being a confident energy customer has never been easier.
1 May 2018

Payment surcharges - only charge what it costs you

Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge.

24 January 2018