The guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.
This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.
This guide provides information on the Australian Consumer Law for travel and accommodation businesses. It covers key aspects of the law such as refunds and cancellations.
This guide provides information on the Australian Consumer Law for car rental businesses. It covers key aspects of the law such as contract terms, deposits and refunds.
This guide provides information on the Australian Consumer Law for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs.
This guide provides information on the Australian Consumer Law for businesses that provide personal services — for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning. It covers key aspects of the law such as sales tactics, deposits and refunds.
This bi-fold postcard was produced to raise awareness among secondary school students about their rights when buying goods and services under the consumer guarantee’s provisions contained in the Australian Consumer Law.
