This report examines the debt collection industry in Australia. It aims to provide greater understanding of the industry and to identify structural issues or operational practices that may lead to problematic behaviours within the sector.
This guide provides information on the Australian Consumer Law for businesses that provide personal services — for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning. It covers key aspects of the law such as sales tactics, deposits and refunds.
This bi-fold postcard was produced to raise awareness among secondary school students about their rights when buying goods and services under the consumer guarantee’s provisions contained in the Australian Consumer Law.