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Consumer guarantees - a guide for consumers

In this booklet you will find answers to some of the questions most commonly asked by consumers.
5 July 2021

Consumers and unfair contract terms

As a consumer, you probably enter into a number of contracts every day, even if you don’t realise it.
1 April 2021

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.
16 December 2020

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.
12 April 2019

Country of origin claims and the Australian Consumer Law

This guide is designed to help businesses understand when they can safely make country of origin claims about their products.

22 March 2019

Retail Electricity Pricing Inquiry Final Report Executive Summary

The Executive Summary of the Retail Electricity Pricing Inquiry Final Report.
11 July 2018

The National Energy Market

An overview of the decisions that have led to the current problems and proposed solutions to address them.
11 July 2018

Power to you

Whether shopping around for a new energy offer, dealing with salespeople or sorting out problems, being a confident energy customer has never been easier.
1 May 2018

Informal Merger Review Process Guidelines 2013

The Informal Merger Review Process Guidelines 2013 supplement the Merger Guidelines 2008.
7 November 2017