This report outlines breaches of the SSU for the period 1 July 2019 to 30 June 2020. The ACCC has prepared this report based on whether in its view, on the balance of probabilities, a breach of the SSU occurred.
The Australian Competition and Consumer Commission (ACCC) is required to report annually on competition in the Australian telecommunications sector and price changes for telecommunications services in Australia.
This report contains observations about the key consumer and fair trading issues arising from COVID-19. It also details the activities conducted by the ACCC to assist consumers and businesses deal with the immediate impacts of the pandemic, as well as providing insights into the work being undertaken to address the long-term effects of COVID-19.