The guideline sets out the ACCC’s approach to its quality of service monitoring role and intends to assist monitored airport operators in understanding their obligations under the Airports Act 1996 (Airports Act) and the Airports Regulations 1997 (Airports Regulations), in respect to quality of service monitoring.
In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.
It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.
This guide provides information on the Australian Consumer Law for businesses that provide personal services — for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning. It covers key aspects of the law such as sales tactics, deposits and refunds.