On 2 September 2016 the ACCC released its report on its assessment of the NBN Co-Telstra service delivery agreements, including measures that have been developed with a view to mitigating the competition issues.
This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.
When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.