When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.
The guideline sets out the ACCC’s approach to its quality of service monitoring role and intends to assist monitored airport operators in understanding their obligations under the Airports Act 1996 (Airports Act) and the Airports Regulations 1997 (Airports Regulations), in respect to quality of service monitoring.
This report outlines breaches of the SSU for the period 1 July 2012 until 30 June 2013. The ACCC has prepared this report based on whether in its view, on the balance of probabilities, a breach of the SSU occurred.