Skip to Content Skip to Sitemap
  • Home
  • Consumers
      • Consumer rights & guarantees
        • COVID-19 (coronavirus) information for consumers
        • Consumer guarantees
        • Repair, replace, refund
        • Cancelling a service
        • Compensation for damages & loss
        • Warranties
        • Products & services bought before 2011
      • Complaints & problems
        • Make a consumer complaint
        • Resolve a problem
        • Write a complaint letter
      • Consumer protection
        • Buying safe products
        • Identifying a genuine business
        • Protecting yourself from scams
        • When a business goes bust
        • Where to go for consumer help
      • Advertising & promotions
        • Cash back offers
        • Customer loyalty schemes
        • False or misleading claims
        • Gift cards & discount vouchers
      • Prices, surcharges & receipts
        • Price displays
        • Receipts & proof of purchase
        • Credit, debit & prepaid card surcharges
      • Sales & delivery
        • Non-delivery of products & services
        • Receiving things you didn't ask for
        • Telemarketing & door-to-door sales
        • Buying parallel imports
      • Contracts & agreements
        • Entering into a contract
        • Unfair contract terms
        • Interest free offers
        • Lay-by agreements
      • Dealing with debt collectors
        • What debt collectors can & cannot do
        • Disputing a debt
        • Where to get help when you're in debt
      • Groceries
        • Country of origin
        • Grocery unit prices
        • Organic claims
      • Health, home & travel
        • Buying or renting a car
        • Buying & sending foreign money
        • Electricity prices
        • Flight delays & cancellations
        • Hearing aids
        • Private health insurance
        • Real estate
        • Retirement homes
        • Solar power
      • Online shopping
        • Internet banking
        • Online group buying
        • eBay & online auctions
        • Sharing economy
        • Shopping online
        • Buying tickets online
        • Drip pricing
        • Online product reviews
        • Comparator websites
      • Mobile phone services
        • Choosing a mobile plan
        • Switching mobile services
        • Mobile coverage
        • Mobile data usage
        • Using your mobile overseas
        • In-app purchases
        • Consumer rights for mobile services
      • Internet & landline services
        • National Broadband Network (NBN)
        • Moving to the NBN for consumers
        • Broadband speeds
        • Monitoring broadband performance
        • Broadband performance data
        • Home broadband for consumers
        • Unauthorised transfer of landline & internet services
        • Priority assistance & NBN compatibility
        • Consumer rights for landline & internet services
      • Petrol, diesel & LPG
        • About fuel prices
        • Petrol price cycles
        • Fuel in regional Australia
        • Biofuels
  • Business
      • COVID-19 (coronavirus) information for business
      • Business rights & protections
        • Avoiding scams
        • Moving to the NBN for small businesses
        • Business rights
        • Unfair contract terms
        • Make a complaint as a business
        • Fines & penalties
        • Implementing a compliance program
      • Treating customers fairly
        • Consumers' rights & obligations
        • Offering warranties
        • Repairs & spare parts
        • Unfair business practices
        • Rules for gift cards
        • Rules for lay-by agreements
        • Debt collection
        • Product safety
        • Selling parallel imports
      • Advertising & promoting your business
        • False or misleading statements
        • Social media
        • Managing online reviews
        • Door-to-door & telemarketing sales
        • Country of origin claims
      • Pricing & surcharging
        • Setting prices
        • Displaying prices
        • Payment surcharges
        • Carbon tax repeal
      • Industry codes
        • Dairy Code of Conduct
        • Electricity Retail Code
        • Franchising code of conduct
        • Horticulture code of conduct
        • Food and Grocery Code of Conduct
        • Wheat Port Code of Conduct
        • Oil Code of Conduct
        • Unit Pricing Code
        • Voluntary codes
        • Industry code compliance checks
      • Anti-competitive behaviour
        • Anti-competitive conduct
        • Cartels
        • Collective bargaining & boycotts
        • Electricity market misconduct
        • Exclusive dealing
        • Imposing minimum resale prices
        • Misuse of market power
        • Refusal to supply products or services
        • Unconscionable conduct
        • COVID-19 & anti-competitive behaviour
      • Exemptions
        • Certification trade marks
        • Authorisation
        • Applying for authorisation
        • Notification
        • Fees & forms
        • Class exemptions
        • Export agreements
      • Mergers
        • About mergers
        • Informal merger review
        • Merger authorisation
        • Forms & fees
      • Industry associations & professional services
        • Competing fairly in professional services
        • Industry associations
        • Professional associations
        • Medical professionals
  • Regulated infrastructure
      • About regulated infrastructure
        • ACCC's role in regulated infrastructure
        • Regulatory resources
      • Regulatory projects
      • Airports & aviation
        • ACCC role in airports & aviation
        • Airlines monitoring
        • Airports & aviation price notifications
        • Airports monitoring
        • Airports & aviation projects
      • Communications
        • ACCC role in communications
        • Broadcasting & content
        • Carrier separation rules
        • Compliance & anti-competitive conduct
        • Fixed line services
        • Industry reform
        • Intellectual property
        • Internet interconnection
        • Mobile services
        • Monitoring & reporting
        • National Broadband Network (NBN)
        • Transmission services & facilities access
      • Energy
        • ACCC role in energy
        • Gas inquiry 2017-2025
        • Retail electricity pricing inquiry 2017-2018
        • Electricity market monitoring 2018-2025
      • Fuel
        • ACCC's fuel monitoring role
      • Postal services
        • ACCC role in postal services
        • Postal services projects
        • Postal services publications
      • Rail
        • ACCC role in rail
        • ARTC Hunter Valley Access Undertaking
        • ARTC Interstate Access Undertaking
      • Water
        • ACCC role in water
        • Water charge rules
        • Water market rules
        • Water monitoring & reporting
        • Water projects
        • Water trading, brokers & exchanges
      • Waterfront & shipping
        • ACCC role in waterfront & shipping
        • Monitoring & reporting for container stevedoring
      • Wheat export
        • Bulk grain ports monitoring reports
        • ACCC role in wheat export
        • Wheat export projects
  • About us
      • Australian Competition & Consumer Commission
        • About the ACCC
        • ACCC Chair & Commissioners
        • Accountability
        • Compliance & enforcement policy & priorities
        • Product Safety Priorities 2020
        • Decision making processes
        • Legislation
        • Organisation structure
        • Service Charter
      • Conferences & events
        • ACCC/AER Regulatory Conference
        • Bannerman Competition Lecture
        • ICN Merger Workshop 2020
        • National Consumer Congress
        • Ruby Hutchison Memorial Lecture
        • UniSA & ACCC Competition Law & Economics Workshop
      • Consultative committees
      • Employment & careers
        • Current vacancies
        • Graduate opportunities
        • Intern opportunities
        • Working with us
      • International relations
        • Delegation requests
        • International forums & groups
        • Treaties & agreements
      • Consultations & submissions
        • ACCC submissions
        • Online consultation hub
        • Mergers & Competition Exemptions consultations
        • Product safety consultation process
      • Tools & resources
        • ACCC Shopper app
        • CCA education programs
        • Energy Made Easy
        • Helping students be mobile savvy
        • Repair, replace, refund problem solver
        • Social media
      • Using our website
        • Accessibility
        • Disclaimer & copyright
        • Privacy
  • Focus areas
      • Inquiries (ongoing)
        • Digital advertising services inquiry
        • Digital platform services inquiry 2020-2025
        • Electricity market monitoring 2018-2025
        • Gas inquiry 2017-2025
        • Murray-Darling Basin water markets inquiry
      • Inquiries (finalised)
        • Dairy inquiry
        • Digital platforms inquiry
        • Retail electricity pricing inquiry 2017-2018
        • Feminine hygiene products price monitoring
        • Foreign currency conversion services inquiry
        • Residential mortgage products price inquiry
        • Home loan price inquiry
        • Perishable agricultural goods inquiry
        • Northern Australia insurance inquiry
      • Market studies
        • Customer loyalty schemes review
        • Finalised market studies
      • Consumer data right (CDR)
        • CDR in the energy sector
      • Digital platforms
        • News media bargaining code
      • Agriculture
      • Construction industry
      • Information for...
        • Consumers with disability
        • Indigenous consumers
        • Small business
        • Non-English speaking background
        • Older Australians
  • Public registers
      • Mergers registers
        • Public Informal merger reviews
        • Merger authorisations register
        • Pre-November 2017 merger authorisations
      • Authorisations and notifications registers
        • Authorisations register
        • Collective bargaining notifications register
        • Exclusive dealing notifications register
        • Resale Price Maintenance notifications register
      • Undertakings registers
        • General undertakings register
        • s.163 undertakings register
        • s.87B undertakings register
        • s.93AA undertakings register
      • Infringement notices
      • Class exemptions register
      • Certification Trade Marks register
      • Consumer data right exemptions register
      • Access to services registers
      • Telecommunications registers
      • Price notifications register
      • Shipping investigations register
      • Public warning notice register
      • Historical registers
      • Browse public registers
  • Media
      • Media releases
      • Updates
      • Speeches
      • Articles
      • Speaking invitations
      • Media Code of Conduct
      • Subscriptions
      • Video & audio
        • Consumer videos
      • Image library
  • Publications
      • Browse publications
      • Top 5 publications
      • ACCC & AER annual report
      • Serial publications
      • Ordering publications
      • Publications under review
  • Contact us
      • Contact the ACCC
      • Other helpful agencies
        • Industry ombudsmen & dispute resolution
        • Consumer protection agencies
        • Small claims tribunals
        • Other regulators & government agencies
  1. Home
  2. Publications
Listen

Browse publications

Are you having trouble paying your energy bill?

Are you having trouble paying your energy bill?

Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship.
8 January 2013
  • Back to Publications
Clear all filters

Date

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">January 2013</span> filter January 2013 1
    • 8 January 2013 1 Apply <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">8 January 2013</span> filter

Topic

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Energy</span> filter Energy 1

Audience

  • Remove <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Seniors</span> filter Seniors 1
  • Consumers 6 Apply <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Consumers</span> filter
  • Indigenous 1 Apply <span class="fa fa-caret-right"></span><span class="accc-facetapi-widget-label">Indigenous</span> filter

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print

Consumers

  • Consumer rights & guarantees
  • Complaints & problems
  • Consumer protection
  • Advertising & promotions
  • Prices, surcharges & receipts
  • Sales & delivery
  • Contracts & agreements
  • Dealing with debt collectors
  • Groceries
  • Health, home & travel
  • Online shopping
  • Mobile phone services
  • Internet & landline services
  • Petrol, diesel & LPG

Public registers

Business

  • COVID-19 (coronavirus) information for business
  • Business rights & protections
  • Treating customers fairly
  • Advertising & promoting your business
  • Pricing & surcharging
  • Industry codes
  • Anti-competitive behaviour
  • Exemptions
  • Mergers
  • Industry associations & professional services

Media

  • Media releases
  • Updates
  • Speeches
  • Articles
  • Speaking invitations
  • Media Code of Conduct
  • Subscriptions
  • Video & audio
  • Image library

Regulated infrastructure

  • About regulated infrastructure
  • Regulatory projects
  • Airports & aviation
  • Communications
  • Energy
  • Fuel
  • Postal services
  • Rail
  • Water
  • Waterfront & shipping
  • Wheat export

Publications

  • Browse publications
  • Top 5 publications
  • ACCC & AER annual report
  • Serial publications
  • Ordering publications
  • Publications under review

Contact us

  • Contact the ACCC
  • Other helpful agencies

About us

  • Australian Competition & Consumer Commission
  • Conferences & events
  • Consultative committees
  • Employment & careers
  • International relations
  • Consultations & submissions
  • Tools & resources
  • Using our website

Using our website

  • Accessibility
  • Disclaimer & copyright
  • Privacy

Freedom of Information

  • Information Publication Scheme
  • FOI Disclosure Log

Share

  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Print