Advertising and selling guide

Consumer guarantees

Businesses should be aware that all goods and services purchased automatically have consumer guarantees attached to them under the ACL. Consumer guarantees replace the implied conditions and warranties which previously existed in national, state and territory laws.

Consumer guarantees give consumers a basic, guaranteed level of protection for the goods and services they buy that is standard across Australia. While many businesses may offer extra warranties or promises—often called voluntary or extended warranties—in relation to their goods or services, the consumer guarantees apply regardless of any other warranty offered by a seller or manufacturer of goods or services.