Pillow Talk Pty Ltd - s.87B undertaking

Pillow Talk Pty Ltd (Pillow Talk), importer and retailer of 'Pillow Talk' brand quilts, has acknowledged that the 100% goose down content claims it made for its 'Pillow Talk' brand quilts were false and liable to mislead consumers in likely contravention of the TPA.

ACCC testing of a sample of 'Pillow Talk' brand quilts represented to contain 100% goose down, showed that the quilts contained in the range of 71% - 76% goose down, significantly less goose down than the represented 100%.

Pillow Talk advised the ACCC that its 100% goose down content claims were made in reliance on the labelling percentage tolerances allowed in Australian Standard 2479-1987 ('Down and/or feather filling materials and filled products') and that it had not intended to mislead or deceive consumers.

Pillow Talk has undertaken to:

• refrain in future from making any down content claim for its 'Pillow Talk' or other own-brand down products unless the claim can be substantiated by independent testing on its finished down product where the manufacturing process has been completed; and
• implement a trade practices compliance program for Pillow Talk employees and other persons involved in its business.