Bob Jane T-Marts Pty Ltd - s.87B undertaking

The ACCC investigated a complaint concerning the price of wheel alignment services at Bob Jane T-Mart outlets.

At various times between March 1996 and July 2000 eleven Bob Jane stores offered a thrust wheel alignment at a higher cost than a cheaper front two-wheel alignment. In some cases a thrust wheel alignment cost $45 while a front wheel alignment cost approximately $29, however the machinery used for the two alignments provided the same level of service.

As a result some consumers may have purchased a more expensive thrust wheel alignment when the cheaper front two-wheel alignment would have provided the same alignment.

The undertakings provide that Bob Jane T-Marts will:

• take steps to ensure similar representations are not made in future;
• place a public notice in newspapers offering affected consumers a free wheel alignment; and
• conduct an audit of its trade practices compliance program.