Virgin Blue Airlines Pty Ltd - s.87B undertaking

Company or individual details

  • Virgin Blue Airlines Pty Ltd
    090 670 965

Undertaking

Virgin Blue Airlines Pty Ltd (ACN 090 670 965) operates a low fare airline within Australia.

The Commission has expressed concerns regarding the manner in which airlines advertise airfares with respect to the disclosure of charges, levies and taxes, namely, that in certain circumstances the advertising of airfares may contravene sections 52, 53(e) and 53C of the Act. These circumstances include where the advertising of airfares may not have adequately disclosed the fact that further charges, levies and taxes were payable in addition to the advertised fare or not disclosed the total price of the fare payable by the consumer.

In view of the Commissions concerns, Virgin Blue has provided certain undertakings to the Commission as part of an industry-wide change intended to minimise any possible risk of confusion to consumers.

Virgin Blue has undertaken that from Monday, 10 June 2002 when making representations as to the price of any airfare, Virgin Blue will specify within the advertisement or other medium containing the representation, the total price of the fare (being the total price payable by a consumer as a necessary pre-condition to Virgin Blue supplying the represented services to the consumer) with equal or greater prominence than any component amounts of that total fare that may also be specified or referred to in the advertisement or other medium containing the representation.

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