Company or individual details
- Hertz Australia Pty Ltd
The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from Hertz Australia Pty Ltd (Hertz) in relation to Hertz incorrectly invoicing and charging customers for pre-existing vehicle damage and failing to pass on spare parts discounts to customers.
Hertz is a privately owned company that operates a car rental business across Australia. From January 2014 to December 2015, Hertz entered into approximately 1.89 million vehicle rentals to customers.
From at least November 2013 to August 2015, Hertz incorrectly made representations to some of its customers that:
From January 2013 to August 2015, Hertz also incorrectly made representations to some of its customers that:
In fact, the cost to Hertz was lower than the amount charged to customers partly because Hertz received spare parts discounts that it did not pass on to those customers.
Hertz has acknowledged that its conduct was likely to contravene sections 18 and 29(1)(m) of the Australian Consumer Law (ACL).
In response to concerns raised by the ACCC, Hertz has agreed to take various steps to address the conduct, including court enforceable undertakings to: