Undertaking date
Undertaking type
s.87B undertaking
Reference number
D99/11637
Section
ss. 52, 53(c), 53(e), 53(g) & 59
Company or individual details
-
Name
First Netcom Pty LimitedACN
067 043 145
Undertaking
Misrepresentations regarding savings, discounts, billing and potential income in respect of the reselling of telecommunications services (work-at-home schemes).
Undertaking given:
- to stop engaging in conduct which breached the Trade Practices Act;
- to provide refunds to customers wherever discounts not given as promised;
- for distributors not to represent to customers that First Netcom approved or sponsored by Telstra; and
- to review all promotional and training material; and
- to establish a trade practices compliance program and a complaints handling system that meets the Australian Standard