Company or individual details
- Bob Jane T-Marts Pty Ltd005 870 431
The ACCC investigated a complaint concerning the price of wheel alignment services at Bob Jane T-Mart outlets.
At various times between March 1996 and July 2000 eleven Bob Jane stores offered a thrust wheel alignment at a higher cost than a cheaper front two-wheel alignment. In some cases a thrust wheel alignment cost $45 while a front wheel alignment cost approximately $29, however the machinery used for the two alignments provided the same level of service.
As a result some consumers may have purchased a more expensive thrust wheel alignment when the cheaper front two-wheel alignment would have provided the same alignment.
The undertakings provide that Bob Jane T-Marts will:
- take steps to ensure similar representations are not made in future;
- place a public notice in newspapers offering affected consumers a free wheel alignment; and
- conduct an audit of its trade practices compliance program.