Skip to Content
Skip to Sitemap
Search
Toggle navigation
Menu
Home
Consumers
Buying products and services
Buying online
Consumer rights and guarantees
Contracts
Payment methods
Receipts, bills, proof of purchase
Warranties
Buying parallel imports
Buying tickets to events
Not receiving products or services that are paid for
Receiving unrequested products or services
Telemarketing and door-to-door sales
Unfair business practices
Pricing
Card surcharges
Price displays
Setting prices: what's allowed
Unit prices for groceries
Problem with a product or service you bought
Repair, replace, refund, cancel
Repair notices
Claiming compensation
Contacting a business to fix a problem
Where to go for consumer help
Advertising and promotions
Cash back offers, gifts and prizes
Country of origin claims
Customer loyalty schemes
False or misleading claims
Gift cards and discount vouchers
Online product and service reviews
Organic claims
Social media promotions
Debt
What debt collectors can and can't do
Disputing a debt
Help when you're in debt
Protecting yourself
Product safety
Scams
Checking a business is genuine
When a business goes bust
Internet banking
Unauthorised transfer of phone or internet services
Petrol and fuel
What affects fuel prices