Acquirer: Accord Cutomer Care Solutions (ACCS); Target: MobilefoneRepaircom (MfR)

Acquirer(s)

  • Accord Cutomer Care Solutions (ACCS)

Target(s)

  • MobilefoneRepaircom (MfR)

Summary

Both MobilefoneRepair.com (MfR) and Accord Customer Care Solutions (ACCS) operate in what is generally described as the after-market service (AMS) industry for mobile phones. AMS covers a variety of services such as repair and servicing along with warranty management, customer support, call management and parts distribution management. ACCS proposes to acquire MfR.com

Market definition

This merger was assessed in the market for after-market service for mobile phones.

Competition analysis

The Commission concluded that while the merged entity appears to maintain a significant market share of the AMS market for mobile phones, particularly for warranty repairs, barriers to entry appear to be low and mobile phone manufacturers have a significant degree of countervailing power which is likely to act as a constraint on prices for after market service.

Guidelines thresholds

Unknown

Imports above 10%

Unknown

Initiation

Parties

ANZSIC code

4615