False or misleading representations in relation to home loans offered by non-bank lenders.
Undertakings given to:
launch advertising offering compensation to customers who believe they were misled;
review its internal trade practices compliance program; and
develop a pamphlet for intending home buyers on the home loan financial services of bank and non-bank lenders
False or misleading representation in relation to the country of origin of boy’s shirts. Shirts which were made in India were inadvertently mixed with a batch of Australian-made shirts and all the shirts were labelled as being made in Australia.
False or misleading representations in relation to a cash back offer on a hair colorant.
Undertakings given to:
carry out audits of its internal trade practices compliance program for financial years 1996–97 and 1997–98; and
submit reports of the audits to the Commission.
Price fixing arrangement in relation to the imposition of an agency service fee.
Undertakings given to:
develop and implement an internal trade practices compliance program, to remain in force for three years; and
appoint a senior executive as Compliance Officer.
