False or misleading representations in relation to correspondence sent to MBF members regarding new legislative requirements.
Undertakings given to:
cease the conduct;
send corrective letters to contributors;
place corrective advertising in newspapers; and
implement a trade practices compliance program (within six months of the date of acceptance of the undertakings).
False or misleading representations in relation to an advertising catalogue.
Undertakings given to:
improve handling of all forms of advertising, corrective advertising, and consumer complaints; and
to implement a trade practices compliance program within three months of approval by the Commission, with the company’s franchisees also required to participate in the programs and system
