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Optus and Excite@Home jointly provide the Optus@Home residential cable Internet service. The service was launched in January 2000. Prior to 4 August 2000 the service was advertised as unlimited. The service was limited by an Acceptable Use Policy ('AUP').
Optus advertised two unlimited call plans in March and May 2000. As at 27 July 2000 over 20,000 people had joined the plans. In early May, Optus introduced the 'Optus Local Fair Go Policy' (the Policy).