The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from Pandora Jewelry Pty Ltd (Pandora) in relation to claims that:
1. Pandora staff made statements to consumers to the effect that Pandora does not provide refunds and Pandora’s Warranty Against Defects overrides the Australian Consumer Law (ACL) consumer guarantees provisions; and
2. Pandora’s online store website failed to adequately inform consumers as to their rights as required by section 102 of the ACL and regulation 90 of the Competition and Consumer Regulations 2010 (Cth) (CCR).