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Misleading representations regarding refunds.

Misleading representations re cash back offer on Aapri facial scrub. Trade practices compliance program.    

False or misleading representation about the place of origin of towelling.

False or misleading representations in relation to mobile security services. Undertaking to: provide refunds or credits to most customers who had been, or were, with Chubb for more than three months at any time in the last three years; send letters of apology to all affected consumers; place public notices in national newspapers and in a security industry magazine; introduce a management control program, to carefully monitor patrol services each year, for three years; implement a code of ethics for the administration of patrol services; pay for a Commission officer to address the next two conferences of ASIAL, the security industry’s association; and lobby for Australian Standard AS4421 to be amended to require all security firms to run trade practices compliance programs, and to ensure accuracy of all representations about levels of service.    

False or misleading representations in relation to home loans offered by non-bank lenders. Undertakings given to: launch advertising offering compensation to customers who believe they were misled; review its internal trade practices compliance program; and develop a pamphlet for intending home buyers on the home loan financial services of bank and non-bank lenders

False or misleading representations in relation to a promotion regarding free Internet access. Undertakings given to: honour all claims for free Internet access from consumers who bought the product displaying the offer up to and including 31 December 1996; review its current promotions and procedures for the trade practices vetting of future promotions; improve its complaint handling procedures; and instigate a more comprehensive trade practices compliance program for its management, sales and marketing staff.

Misleading cash back offer for Libra Cotton Tampons.

False or misleading representation in relation to the country of origin of boy’s shirts.

Misleading brochures re beachfront estates.

False or misleading representations in relation to a cash back offer on a hair colorant. Undertakings given to: carry out audits of its internal trade practices compliance program for financial years 1996–97 and 1997–98; and submit reports of the audits to the Commission.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

False or misleading representations in relation to haemorrhoid treatment. Undertakings given to: place corrective advertising in the Daily Telegraph and the Sunday Telegraph; stop making the representations to patients; and provide written instructions to staff to ensure accurate information is given to consumers.

Price fixing. Trade practices compliance undertakings.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

False or misleading representations in relation to the marketing of its vinyl cladding products business. Undertaking to refrain from representing that: all its products carry a Standards Australia licence number when only some of its products carry that licence number; Abbey Constructions Pty Ltd was the winner of the Telecom – Queensland Government Business Award in 1993; and its product is `environmentally friendly’ unless that claim is properly substantiated. Further, to: put in place internal procedures to ensure that the product it markets, sells and advertises is clearly identifiable; and implement an internal trade practices compliance program.

False or misleading representations in relation to advertising, and exclusive dealing in requirement that customers wishing to purchase a flight to London also purchase travel insurance with a nominated insurer. Undertakings given to: withdraw its current advertising and in future ensure that full details are provided in its advertising of all conditions applicable to its offers; refrain from representing that insurance from a nominated supplier is compulsory in relation to any of its flights or other services; publish corrective advertising in each newspaper and publication in which the advertising originally appeared; and institute an internal trade practices compliance program

Price fixing. Trade practices compliance undertakings.  

Price fixing arrangements in relation to the distribution of frozen foods in Tasmania. Undertakings given to: provide trade practices compliance training on a regular basis to all its employees, servants or agents who occupy managerial, sales or buying positions; produce or acquire a trade practices compliance manual and provide a copy to each of its employees, servants or agents; and examine its practices, procedures and policies to ensure that they comply with the provisions of the Trade Practices Act. The undertaking follows the imposition of pecuniary penalties and injunctions by the Federal Court (see ACCC Journal no. 4, p. 18).