Description of Conduct

On 5 December 2018 RACQ sought re-authorisation for:

a.    The RACQ and RACQ Approved Repairers to enter into and to give effect to a contract, arrangement or understanding that fixes, maintains or controls the price that an RACQ Approved Repairer may charge back to another RACQ Approved Repairer for the labour component of any warranty repair work performed on that other RACQ Approved Repairer’s behalf

b.    RACQ Approved Repairers to refuse to:

      i.  provide a reciprocal repair warranty to non-RACQ members,

      ii. perform repair services under the reciprocal repair warranty arrangement without charge to the customer to non-RACQ members, and

     iii. provide warranty services at no charge to RACQ members if the original repairs were not performed by another RACQ Approved Repairer.

On 27 April 2018, the ACCC released a final determination granting re-authorisation for a further ten years. 


  • Royal Automobile Club of Queensland Ltd (RACQ), The

Authorisation number(s)

  • AA1000408-1


Submissions - before draft decision

Document title Date