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Media release
26 Sep 2024

EnergyAustralia to pay $14m for making misleading statements and breaching the Electricity Retail Code

The Federal Court has ordered EnergyAustralia to pay $14 million in penalties for making false, misleading or deceptive statements to hundreds of thousands of consumers about electricity prices, and failing to provide mandatory information required by the Electricity Retail Code.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Industry codes
Energy
Media release
18 Jul 2024

Grays to redress consumers and pay $10 million in penalties for misleading descriptions of cars for sale by auction

The Federal Court has ordered Grays eCommerce Group Limited, an Australia-wide online auction business, to pay $10 million in penalties, in proceedings brought by the ACCC.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Cars and vehicles
Media release
11 Jul 2024

The Good Guys in court over allegedly misleading store credit promotions

The ACCC has instituted proceedings in the Federal Court against The Good Guys Discount Warehouses (Australia) Pty Ltd, for allegedly making false or misleading representations about their store credit and ‘StoreCash’ promotions, and failing to provide store credit to eligible consumers, in breach of the Australian Consumer Law.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Media release
06 May 2024

Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers

Qantas has admitted that it misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, and by cancelling thousands more flights without promptly telling ticketholders of its decision.
Advertising and promotions
Travel and airports
Media release
18 Apr 2024

GLAD bags manufacturer in court for '50% ocean plastic' claims

The ACCC has instituted proceedings in the Federal Court against Clorox Australia Pty Ltd, the manufacturer of GLAD-branded kitchen and garbage bags, for allegedly making false or misleading representations that certain kitchen and garbage bags were partly made of recycled ‘ocean plastic’, in breach of the Australian Consumer Law.
Advertising and promotions
Compliance and enforcement
Media release
09 Apr 2024

Dominique Grubisa and DG Institute made misleading representations to students in wealth seminars

The Federal Court has today found that Master Wealth Control Pty Ltd, trading as DG Institute breached the Australian Consumer Law, and that its sole Director Dominque Grubisa was knowingly concerned in the contraventions, in proceedings brought by the ACCC.
Advertising and promotions
Media release
15 Mar 2024

Online florist ordered to pay $1 million for misleading online star ratings and price representations

The Federal Court has today ordered Bloomex to pay $1 million in penalties after the online florist and gift retailer admitted that it had breached the Australian Consumer Law by making false and misleading representations on its website.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Pricing
Media release
04 Mar 2024

Noni B, Rivers, Katies owner Mosaic Brands in court for allegedly failing to meet advertised delivery times

The ACCC today commenced proceedings in the Federal Court, alleging that national fashion retailer Mosaic Brands Limited breached the Australian Consumer Law by failing to deliver several hundred thousand products to customers within the delivery timeframes advertised on its websites.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Media release
26 Feb 2024

Grays in court over misleading descriptions of cars for sale online

The ACCC has instituted legal proceedings in the Federal Court against Grays eCommerce Group Limited, an Australia-wide online auction business, over false or misleading descriptions of hundreds of cars on its site, including about the make, model, features or undisclosed obvious faults with the cars.
Advertising and promotions
Compliance and enforcement
Cars and vehicles
Media release
14 Feb 2024

Mazda to pay $11.5m for misleading consumers about consumer guarantee rights for serious vehicle faults

The Federal Court has ordered Mazda Australia Pty Ltd pay $11.5 million in penalties for engaging in misleading and deceptive conduct and making false or misleading representations to nine consumers about their consumer guarantee rights.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Cars and vehicles
Media release
10 Jan 2024

Web hosting business pays penalties for allegedly misleading customers about ‘free gifts’

The owner of the Crazydomains.com.au website, Dreamscape Networks International, has paid $56,340 in penalties after the ACCC issued it with three infringement notices for allegedly making false or misleading representations about two ‘free’ products automatically added at checkout, and about the benefits of its Domain Privacy product.
Advertising and promotions
Media release
20 Dec 2023

Airbnb to pay $15m in penalties and up to $15m compensation for misleading consumers

The Federal Court has ordered Airbnb Ireland UC (Airbnb) to pay $15 million in penalties, and Airbnb will offer up to $15 million in compensation to eligible consumers, after Airbnb admitted it misled consumers about the currency of the prices on its accommodation platform.
Advertising and promotions
Compliance and enforcement
Media release
20 Dec 2023

Crusader Caravans pays penalties for allegedly misleading consumers about waterproof testing

CCMSM Manufacturing Pty Ltd, trading as Crusader Caravans, has paid $33,000 in penalties after the ACCC issued it with two infringement notices for allegedly making false or misleading representations about waterproofing tests conducted on caravans it manufactured.
Advertising and promotions
Compliance and enforcement
Media release
15 Dec 2023

Honda to pay $6m in penalties for misleading consumers about dealership closures

The Federal Court today decided it would impose penalties totalling $6 million on Honda Australia Pty Ltd, accepting Honda engaged in misleading or deceptive conduct, and made false or misleading representations to customers of three former authorised Honda Australia dealerships.
Advertising and promotions
Compliance and enforcement
Franchising
Media release
14 Dec 2023

Mattress supplier Emma Sleep in court for alleged misrepresentations about prices

The ACCC has instituted proceedings in the Federal Court against Emma Sleep GmbH, and two of its subsidiaries, Bettzeit Southeast Asia Inc and Emma Sleep Pty Ltd (together: Emma Sleep) for alleged false and misleading representations in the advertising of its mattresses, bed frames, pillows and accessories.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Media release
12 Dec 2023

Fitbit to pay $11m in penalties for misrepresentations about consumer guarantee rights

The Federal Court has ordered US-based Fitbit LLC to pay penalties of $11 million after it admitted making false, misleading or deceptive representations to 58 consumers about their consumer guarantee rights to a refund or a replacement after they claimed their device was faulty.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Media release
12 Dec 2023

ACCC releases eight principles to guide businesses’ environmental claims

The ACCC has today published eight principles to help businesses ensure any environmental marketing and advertising claims they make about their products or services are clear and accurate, and do not mislead consumers.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Media release
07 Dec 2023

Scrutiny of influencers and businesses for misleading advertising and online reviews continues

The ACCC is providing an update on the next steps in its ongoing work to scrutinise misleading online reviews and influencer endorsements.
Advertising and promotions
Compliance and enforcement
Media release
28 Nov 2023

MOO Premium Foods gives undertaking after ACCC investigates 'ocean plastic' claims

The ACCC has accepted a court-enforceable undertaking from yoghurt manufacturer MOO Premium Foods Pty Ltd (MOO) following an investigation into MOO’s ‘100% ocean plastic’ representations on its yoghurt packaging, website, and social media pages.
Advertising and promotions
Compliance and enforcement
Food and groceries
Media release
24 Nov 2023

Express Online Training in court for allegedly misleading students

The ACCC has started legal proceedings in the Federal Court against training provider RSA Express (t/a Express Online Training) for allegedly misleading conduct about its online training courses which were offered for students to attain certificates for the responsible service of alcohol (RSA) and construction induction training (White Card).
Advertising and promotions
Compliance and enforcement
Media release
12 Oct 2023

Caravan industry warned against misleading price and caravan weight claims

The ACCC is putting the caravan industry on notice that the use of misleading representations in advertising is in breach of the Australian Consumer Law and may result in strong enforcement action being taken against retailers.
Advertising and promotions
Buying and selling products and services
Compliance and enforcement
Pricing
Cars and vehicles
Media release
31 Aug 2023

ACCC takes court action alleging Qantas advertised flights it had already cancelled

The ACCC today launched action in the Federal Court of Australia alleging Qantas Airways (QAN) engaged in false, misleading or deceptive conduct, by advertising tickets for more than 8,000 flights that it had already cancelled but not removed from sale.
Advertising and promotions
Compliance and enforcement
Travel and airports
Media release
30 Aug 2023

Pet Circle pays penalties for allegedly misleading customers about cost of online goods

Millell Pty Ltd, trading as Pet Circle, has paid penalties of $26,640 after the ACCC issued it with two infringement notices for allegedly making false or misleading representations on its website to two customers about the price of goods at ‘checkout’ when completing a purchase of pet supplies using the Pet Circle website.
Advertising and promotions
Compliance and enforcement
Media release
14 Aug 2023

$10m penalty for Dell Australia for misleading representations about discount prices of computer monitors

The Federal Court today ordered that Dell Australia Pty Ltd pay $10 million for making false and misleading representations on its website about discount prices for add-on computer monitors.
Advertising and promotions
Pricing
Compliance and enforcement
Media release
10 Aug 2023

Australians urged to compare electricity plans as market offers exceed safety net

The ACCC is urging households and small businesses to contact their energy company and ask if a cheaper electricity plan is available, in light of some recent price increases in the range of 10 to 20 per cent above the regulated safety net.
Advertising and promotions
Energy
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