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Grays to redress consumers and pay $10 million in penalties for misleading descriptions of cars for sale by auction

The Federal Court has ordered Grays eCommerce Group Limited, an Australia-wide online auction business, to pay $10 million in penalties, in proceedings brought by the ACCC.

Media release

Grays in court over misleading descriptions of cars for sale online

The ACCC has instituted legal proceedings in the Federal Court against Grays eCommerce Group Limited, an Australia-wide online auction business, over false or misleading descriptions of hundreds of cars on its site, including about the make, model, features or undisclosed obvious faults with the cars.

Media release

Mazda to pay $11.5m for misleading consumers about consumer guarantee rights for serious vehicle faults

The Federal Court has ordered Mazda Australia Pty Ltd pay $11.5 million in penalties for engaging in misleading and deceptive conduct and making false or misleading representations to nine consumers about their consumer guarantee rights.

Media release

Caravan industry warned against misleading price and caravan weight claims

The ACCC is putting the caravan industry on notice that the use of misleading representations in advertising is in breach of the Australian Consumer Law and may result in strong enforcement action being taken against retailers.

Media release

Secure Parking in court for alleged misleading claims about 'Secure-a-Spot' service

The ACCC has instituted proceedings in the Federal Court against Secure Parking Pty Ltd for allegedly breaching the Australian Consumer Law by making false or misleading claims about its ‘Secure-a-Spot’ service.

Media release

ACCC concerns about Mitsubishi discount offer resolved following consumer refunds

Following ACCC concerns that Mitsubishi Motors Australia Limited (Mitsubishi) may have made false or misleading claims to members of the Queensland Farmers’ Federation (QFF) about discounts available to them off the price of vehicles, Mitsubishi has provided partial refunds to affected consumers.

Media release

Court dismisses appeals against Mazda judgment

The Full Federal Court today dismissed an ACCC appeal against a Federal Court judgment that Mazda did not engage in unconscionable conduct in its dealings with nine consumers.

Media release

Uber to pay $21m for misleading representations about Uber Taxi fares and cancellation fees

The Federal Court has ordered ridesharing platform Uber to pay a penalty of $21 million after Uber admitted it had engaged in misleading or deceptive conduct and made false or misleading representations to consumers in its app and on its website, in proceedings brought by the ACCC.

Media release

Quad bike safety checks show improved compliance

Ninety-four per cent of new quad bikes assessed by Australia’s consumer law regulators were compliant with the national safety standard that has been in force since October last year, a nationwide surveillance program has found.

Media release

Caravanners urged to seek remedy for dangerous recalled Swift cookers

Consumers who have a Swift 500 series cooker in their caravan or motorhome are advised there is now a remedy for recalled models and should immediately arrange a free inspection of their cooker and possible repair.

Media release

Mercedes to pay $12.5m for failing to comply with Takata recall communication plan

The Federal Court has ordered Mercedes-Benz Australia/Pacific Pty Ltd (Mercedes-Benz) to pay penalties of $12.5 million for failing to use attention-capturing, high-impact language when communicating with consumers about the compulsory recall of potentially deadly Takata airbags.

Media release

Caravan industry on notice for poor treatment of consumers

Australian consumers have reported widespread consumer guarantee failures, misrepresentations by caravan suppliers, and unexpected delays in the delivery and repair of caravans, according to the ACCC’s New caravan retailing report released today.

Media release

Uber in court for misleading statements about Uber taxi fares and cancellation fees

The ACCC has instituted proceedings in the Federal Court against Uber B.V. (Uber), which has admitted it engaged in misleading or deceptive conduct and made false or misleading representations in the Uber ridesharing app.

Media release

ACCC appeals dismissal of Mazda unconscionable conduct allegations

The ACCC has filed an appeal against the Federal Court’s decision to dismiss the ACCC’s allegations that Mazda Australia Pty Ltd engaged in unconscionable conduct.

Media release

Honda in court for allegedly misleading consumers about dealership closures

The ACCC has instituted Federal Court proceedings against Honda Australia Pty Ltd for making false or misleading representations to consumers about two former authorised Honda dealerships, Brighton Automotive Holdings Pty Ltd (Astoria) in Victoria and Tynan Motors Pty Ltd (Tynan) in NSW.

Media release

Ford pays penalties for allegedly misleading consumers about Mustang Mach 1 features

Ford Motor Company of Australia Pty Ltd (Ford) has paid penalties totalling $53,280 after the ACCC issued it with four infringement notices for allegedly misleading consumers about the performance features of the 2021 Ford Mustang Mach 1, in four different versions of brochures promoting these vehicles which were published by Ford.

Media release

Crossfire undertakes to improve quad bike safety compliance

The ACCC has accepted a court-enforceable undertaking from quad bike supplier Crossfire Motorcycles Pty Limited (Crossfire), after it admitted to supplying quad bikes that do not comply with the quad bike safety standard.

Media release

Mazda misled consumers about their rights over refund or replacement for faulty cars

The Federal Court has found that Mazda Australia Pty Ltd engaged in misleading and deceptive conduct and made false or misleading representations to nine consumers about their consumer guarantee rights.

Media release

ACCC completes investigation into Holden's conduct towards dealers

The ACCC has completed its investigation into the conduct of General Motors Holden Australia NSC Pty Ltd (Holden) towards Holden dealers shortly before and after the company’s withdrawal from the Australian market.

Media release

High Court denies Volkswagen leave to appeal $125 million penalty

The High Court has dismissed Volkswagen AG’s application for special leave to appeal the $125 million penalty ordered by the Federal Court in December 2019 for making false representations about compliance with Australia’s diesel emissions standards.

Media release

Views sought on caravan industry

Australians who have recently bought a new caravan are being urged to participate in an ACCC survey about possible consumer law issues in the industry.

Media release

Caravan and motorhome owners reminded to check for deadly recalled water heaters

The ACCC is urging consumers who have a dual fuel gas/electric water heater in their caravan, motor home or horse campers to check for the dangerous Suburban-branded water heaters ahead of any post-lockdown holidays.

Media release

Major step forward in quad bike safety from 11 October

The safety of most new or imported second-hand quad bikes sold in Australia will be substantially improved from 11 October as a result of increased safety features and improved design standards.

Media release

Regulators ramp up quad bike safety checks

Eighty-four per cent of quad bikes assessed by Australia’s consumer law regulators were compliant with the first stage of a new national safety standard that came into force in October last year, new figures from the ACCC reveal.

Media release

ACCC alleges Mercedes-Benz minimised risk of defective Takata airbags during compulsory recall

The ACCC has instituted Federal Court proceedings against Mercedes-Benz Australia/Pacific Pty Ltd (Mercedes-Benz) for allegedly failing to comply with their obligations under a compulsory recall of defective, and potentially deadly, Takata airbags.

Grays to redress consumers and pay $10 million in penalties for misleading descriptions of cars for sale by auction

Grays in court over misleading descriptions of cars for sale online

Mazda to pay $11.5m for misleading consumers about consumer guarantee rights for serious vehicle faults

Caravan industry warned against misleading price and caravan weight claims

Secure Parking in court for alleged misleading claims about 'Secure-a-Spot' service

ACCC concerns about Mitsubishi discount offer resolved following consumer refunds

Court dismisses appeals against Mazda judgment

Uber to pay $21m for misleading representations about Uber Taxi fares and cancellation fees

Quad bike safety checks show improved compliance

Caravanners urged to seek remedy for dangerous recalled Swift cookers

Mercedes to pay $12.5m for failing to comply with Takata recall communication plan

Caravan industry on notice for poor treatment of consumers

Uber in court for misleading statements about Uber taxi fares and cancellation fees

ACCC appeals dismissal of Mazda unconscionable conduct allegations

Honda in court for allegedly misleading consumers about dealership closures

Ford pays penalties for allegedly misleading consumers about Mustang Mach 1 features

Crossfire undertakes to improve quad bike safety compliance

Mazda misled consumers about their rights over refund or replacement for faulty cars

ACCC completes investigation into Holden's conduct towards dealers

High Court denies Volkswagen leave to appeal $125 million penalty

Views sought on caravan industry

Caravan and motorhome owners reminded to check for deadly recalled water heaters

Major step forward in quad bike safety from 11 October

Regulators ramp up quad bike safety checks

ACCC alleges Mercedes-Benz minimised risk of defective Takata airbags during compulsory recall

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