News centre

Media release

Online florist ordered to pay $1m in penalties for its misleading ‘local’ representations

Online florist Meg’s Flowers Pty Ltd has been ordered by the Federal Court to pay penalties of $1 million for making misleading representations, in proceedings brought by the ACCC.

Media release

Webjet alleged to have made misleading claims about airfare prices and flight bookings

The ACCC has commenced proceedings in the Federal Court against online travel booking site Webjet Marketing Pty Ltd for allegedly making false and misleading representations to consumers about flight prices and bookings.

Media release

Koala Living pays penalties and will compensate consumers for false or misleading statements about consumer guarantee rights

Furniture and homewares retailer Koala & Tree Pty Ltd, trading as Koala Living, has paid penalties of $56,340 after the ACCC issued it with three infringement notices for making false or misleading statements about consumers’ rights to remedies for faulty products.

Media release

ACCC publishes ‘free range’ labelling guidance for poultry industries for a potential H5N1 outbreak

The ACCC has released guidance for ‘free range’ labelling of poultry egg and meat in the event of an outbreak of the deadly avian influenza H5N1 in Australia.

Speech

Framing the future of financial services: strengthening competition and consumer engagement

In the keynote address for the Gilbert + Tobin Financial Services Forum on Thursday 31 October 2024, ACCC Chair, Ms Gina Cass-Gottlieb spoke about the significant changes happening in the financial services sector and the implications of these for the ACCC’s work.

Media release

Optus in court for alleged unconscionable sales and debt collection

The ACCC has commenced proceedings in the Federal Court alleging that Optus Mobile engaged in unconscionable conduct in contravention of the ACL when selling telecommunications goods and services to hundreds of consumers, that they often did not want or need, and in some cases then pursuing consumers for debts resulting from these sales.

Media release

Federal Court orders Qantas to pay $100m in penalties for misleading consumers

Qantas has today been ordered by the Federal Court to pay $100m in penalties for misleading consumers by offering and selling tickets for flights it had already decided to cancel, and by failing to promptly tell existing ticketholders of its decision.

Media release

EnergyAustralia to pay $14m for making misleading statements and breaching the Electricity Retail Code

The Federal Court has ordered EnergyAustralia to pay $14 million in penalties for making false, misleading or deceptive statements to hundreds of thousands of consumers about electricity prices, and failing to provide mandatory information required by the Electricity Retail Code.

Media release

ACCC takes Woolworths and Coles to court over alleged misleading ‘Prices Dropped’ and ‘Down Down’ claims

The ACCC has commenced separate proceedings in the Federal Court against Woolworths Group Limited (ASX:WOW) and Coles Supermarkets Australia Pty Ltd (a subsidiary of Coles Group Limited - ASX: COL) for allegedly breaching the Australian Consumer Law by misleading consumers through discount pricing claims on hundreds of common supermarket products.

Media release

Grays to redress consumers and pay $10 million in penalties for misleading descriptions of cars for sale by auction

The Federal Court has ordered Grays eCommerce Group Limited, an Australia-wide online auction business, to pay $10 million in penalties, in proceedings brought by the ACCC.

Media release

The Good Guys in court over allegedly misleading store credit promotions

The ACCC has instituted proceedings in the Federal Court against The Good Guys Discount Warehouses (Australia) Pty Ltd, for allegedly making false or misleading representations about their store credit and ‘StoreCash’ promotions, and failing to provide store credit to eligible consumers, in breach of the Australian Consumer Law.

Media release

Two 4WD accessory manufacturers admit to resale price maintenance

Four-wheel drive accessory manufacturers, MSA 4x4 Accessories Pty Ltd (MSA) and Offroad Animal Pty Ltd (Offroad Animal), have each separately admitted to engaging in resale price maintenance by instructing resellers to not advertise or sell their products below a specified price.

Media release

Online florist ordered to pay $1 million for misleading online star ratings and price representations

The Federal Court has today ordered Bloomex to pay $1 million in penalties after the online florist and gift retailer admitted that it had breached the Australian Consumer Law by making false and misleading representations on its website.

Media release

Cost of living and digital economy shape 2024-25 compliance and enforcement priorities

Consumer and competition issues in the supermarket sector and essential services including electricity and financial services are among the ACCC’s compliance and enforcement priorities for the year ahead, ACCC Chair Gina Cass-Gottlieb announced today.

Media release

Noni B, Rivers, Katies owner Mosaic Brands in court for allegedly failing to meet advertised delivery times

The ACCC today commenced proceedings in the Federal Court, alleging that national fashion retailer Mosaic Brands Limited breached the Australian Consumer Law by failing to deliver several hundred thousand products to customers within the delivery timeframes advertised on its websites.

Media release

Mazda to pay $11.5m for misleading consumers about consumer guarantee rights for serious vehicle faults

The Federal Court has ordered Mazda Australia Pty Ltd pay $11.5 million in penalties for engaging in misleading and deceptive conduct and making false or misleading representations to nine consumers about their consumer guarantee rights.

Media release

Swifties beware: scammers are in their Cruel Summer Era

Taylor Swift fans looking to secure last minute tickets to the Australian leg of The Eras Tour are being urged to be cautious of scammers selling fake tickets on social media.

Media release

Broken but out of warranty? Your consumer guarantee rights may still apply

The ACCC is encouraging Australians to take advantage of their consumer guarantee rights under the Australian Consumer Law when dealing with businesses over defective products or poorly performed services, following more than 28,000 reports and enquiries to the ACCC last year about consumer guarantees or warranties.

Media release

Franchisors warned to remove unfair contract terms or risk legal action

The ACCC is warning franchisors to urgently review and amend their standard form franchise agreements or be prepared for potential enforcement action after a review of franchising contracts found wide-ranging concerns.

Media release

Mattress supplier Emma Sleep in court for alleged misrepresentations about prices

The ACCC has instituted proceedings in the Federal Court against Emma Sleep GmbH, and two of its subsidiaries, Bettzeit Southeast Asia Inc and Emma Sleep Pty Ltd (together: Emma Sleep) for alleged false and misleading representations in the advertising of its mattresses, bed frames, pillows and accessories.

Media release

Fitbit to pay $11m in penalties for misrepresentations about consumer guarantee rights

The Federal Court has ordered US-based Fitbit LLC to pay penalties of $11 million after it admitted making false, misleading or deceptive representations to 58 consumers about their consumer guarantee rights to a refund or a replacement after they claimed their device was faulty.

Media release

ACCC releases eight principles to guide businesses’ environmental claims

The ACCC has today published eight principles to help businesses ensure any environmental marketing and advertising claims they make about their products or services are clear and accurate, and do not mislead consumers.

Update

The ACCC proposes to authorise joint procurement of recycling collection services for 6 Victorian councils

The ACCC has released a draft determination proposing to grant authorisation to 6 Victorian Councils to engage in collective procurement conduct, and give effect to service contracts that may be executed as an outcome of procurement conduct.

Media release

NBN retailers on notice as Australians urged to shop around for deals

The ACCC is urging Australian households to shop around for their NBN broadband plans and check for any offers that represent better value for them, following NBN Co notifying retailers of changes to the wholesale prices that it will charge them from next month.

Media release

Caravan industry warned against misleading price and caravan weight claims

The ACCC is putting the caravan industry on notice that the use of misleading representations in advertising is in breach of the Australian Consumer Law and may result in strong enforcement action being taken against retailers.

Online florist ordered to pay $1m in penalties for its misleading ‘local’ representations

Webjet alleged to have made misleading claims about airfare prices and flight bookings

Koala Living pays penalties and will compensate consumers for false or misleading statements about consumer guarantee rights

ACCC publishes ‘free range’ labelling guidance for poultry industries for a potential H5N1 outbreak

Framing the future of financial services: strengthening competition and consumer engagement

Optus in court for alleged unconscionable sales and debt collection

Federal Court orders Qantas to pay $100m in penalties for misleading consumers

EnergyAustralia to pay $14m for making misleading statements and breaching the Electricity Retail Code

ACCC takes Woolworths and Coles to court over alleged misleading ‘Prices Dropped’ and ‘Down Down’ claims

Grays to redress consumers and pay $10 million in penalties for misleading descriptions of cars for sale by auction

The Good Guys in court over allegedly misleading store credit promotions

Two 4WD accessory manufacturers admit to resale price maintenance

Online florist ordered to pay $1 million for misleading online star ratings and price representations

Cost of living and digital economy shape 2024-25 compliance and enforcement priorities

Noni B, Rivers, Katies owner Mosaic Brands in court for allegedly failing to meet advertised delivery times

Mazda to pay $11.5m for misleading consumers about consumer guarantee rights for serious vehicle faults

Swifties beware: scammers are in their Cruel Summer Era

Broken but out of warranty? Your consumer guarantee rights may still apply

Franchisors warned to remove unfair contract terms or risk legal action

Mattress supplier Emma Sleep in court for alleged misrepresentations about prices

Fitbit to pay $11m in penalties for misrepresentations about consumer guarantee rights

ACCC releases eight principles to guide businesses’ environmental claims

The ACCC proposes to authorise joint procurement of recycling collection services for 6 Victorian councils

NBN retailers on notice as Australians urged to shop around for deals

Caravan industry warned against misleading price and caravan weight claims

Is this page useful?